Customer Survey Form

If you visited our website to find out more information before using our pawnbroking service, did you find what you were looking for:

Yes

No

Not visited your website before/Didn't know you had a website

On our website was the information regarding our pawnbroking service easy to understand, please rate:

1 (Very Bad)

2

3

4

5 (Very good)

Didn't see website

Was this the first time you used our pawnbroking service:

Yes

No

How did you find us:

Window display

Website

Recommendation

Social media

If this was your first time using our pawnbroking service did the member of staff fully explain the pawnbroking process to you:

Yes, Fully explained

No, I would have liked more information

No, but had seen the website and researched the process, so I knew what it was

I've used your service before, so knew the process

Was the staff member was able to answer all your questions:

Yes

No

Did you accept the loan amount we offered you:

Yes

No, I asked to borrow less than the amount offered

Yes, but I would have liked to have been offered more

If you asked for a lower loan amount and were using multiple items as security for the loan did the staff member try to return some of the item's back to you, just using enough items to act as security for the lower amount you asked for:

Yes, only items needed to act as security were used and some were given back to me

No, all item's we used as security

No, I asked for all the items to stay together

If you were using multiple items as security for the loan did the staff member offer to split the items across two pawn agreements, which could make it easier for you to redeem your items later:

Yes, was offered to split items

No, not offered to split items

When processing the pawn agreement were you read a verbal statement informing you that you may lose the right to get your item/s back if you fail to redeem your item's by the end date of the pawn agreement:

Yes

No

When processing the pawn agreement were you read a verbal statement informing you that you may lose the right to get your item/s back if you fail to redeem your item's by the end date of the pawn agreement:

Yes

No

Did you ask what the interest rate was on your loan:

Yes

No

Why did you use our pawnbroking service:

The interest rate was cheaper than other pawnbrokers

You were offered a larger loan amount than other pawnbrokers

The location of the branch

I think your customer service is better

I've always used you

The Settlement Schedule detailing the amount repayable on each day of the pawn agreement:

Yes

No

I wasn't given a settlement schedule

You could make part payments towards your pawn agreement:

Yes

No

You could Withdraw from the pawn agreement within the first 14 days:

Yes

No

You would only be charged interest for the number of days your pawn agreement is with us:

Yes

No

What would happen to your item/s if you failed to redeem them:

Yes

No

Did you think there was enough additional information provided so you could make a choice about what to do next:

There wasn't an additional information sheet, just the letter

No, I still didn't know what to do next

Yes, I understood what my options were

I redeemed my item/s before the end date and so didn't receive any letters

Please rate your over all experience of our pawnbroking service:

1 (Very Bad)

2

3

4

5 (Very Good)

Would you use our pawnbroking services again:

Yes

No

Any Other Comments: